Terms & Conditions

1. TERMS & CONDITIONS

These terms and conditions apply to all usage by online visitors and orders placed by customers of domdomlondon.co.uk.  By accepting these terms and conditions, you enter into an agreement with DomDom London Limited, company number 14496217 of 45 Chase Court Gardens, Enfield, England, EN2 8DJ (hereafter DomDom London).

It’s the buyers obligation to accept and take notice of the terms and conditions before placing an order. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. DomDom London  reserve the right to modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless required by law.

 

2. APPLICABLE LAW

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by applicable English law. As DomDom London may modify or amend these Terms and Conditions at any moment, you are asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

 

3. OWNERSHIP OF RIGHTS

All rights, including copyrights at domdomlondon.co.uk remain with DomDom London and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

 

4. ORDER

Before proceeding to payment, you can review your order, including your total price inclusive of VAT and shipping charges, and make changes if needed. You are bound by your order from the moment you confirm the order and the terms and conditions thereby stipulated have been fulfilled. This occurs once the order has been submitted and payment is confirmed. Please note that the order will not be valid if DomDom London cannot confirm the billing and shipping address(es) that you provide. Once you have confirmed your order you will receive an immediate online confirmation on your screen at the end of the checkout, as well as a digital order confirmation via email. This confirmation is a receipt of your order online. A digital delivery note is sent via email when your order is shipped. This is a confirmation of your delivery.

We only sell items that we have in stock. In certain collections you can order a maximum number of products and we reserve the right to change your order if the maximum number has been breached. We reserve the right to alter/change/cancel an order in the event that stock levels have been incorrectly displayed by the time of the order placement.

All product information displayed on domdomlondon.co.uk  are subject to change.

 

ORDER STATUS

Why have I not received an order confirmation by email?

If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via email. If you have not received an order confirmation sent via email, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful. Additionally, it could also be possible that the e-mail address submitted by you was incorrect or that the email has ended up in an alternative folder in your email.

What happens to my order in the event that an incorrect stock was displayed during the time of my order?

We reserve the right to alter/change/cancel an order in the event that stock levels have been incorrectly displayed by the time of the order placement.

 

5. PAYMENT

 

5.1 SHOPIFY PAYMENTS SERVICE

DomDom London uses Shopify Payments services who offer you the following payment methods: Visa, MasterCard, Maestro, American Express, Discover, Diners Club, Union Pay, Shop Pay, Apple Pay and Google Pay. Shopify Payment service uses Stripe Payments Europe Ltd. to process its payments.

 

Prices on domdomlondon.com are provided in the following currencies: GBP. All prices are subject to change. DomDom London cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer online.

 

6. DELIVERY & FREIGHT

The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. DomDom London will dispatch the approved orders as quickly as possible and in the order that they have been received. DomDom London operated a next day delivery services if the order is placed before 5pm and on a week day. If the order is placed Saturday to Sunday the delivery will arrive on the following Monday. Exceptions to this may occur during releases, inventory management, bank holidays and sale periods when handling may take more time.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Delivery times are dependent on the country where goods are shipped to and the choice of freight method. DomDom London is not responsible for any delays caused by destination customs clearance processes. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially dispatched due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option to terminate the agreement, free of charge. DomDom London will refund the consumer in full, at the latest within 30 days after termination.

 

6.1 SHIPPING DESTINATIONS AND SHIPPING FEES

Shipping fees are specified in GBP and will be displayed in checkout before the final payment step for UK deliveries. For international deliveries please email our customer care team. Actual freight cost are dependent on the country where goods are shipped to, the choice of freight method and the weight of the order.

 

6.2 UNCOLLECTED PACKAGES

DomDom London will not pay shipping for uncollected packages. Customers will be charged with the cost of return freight and administrative fees.

 

6.3 DELIVERY CHARGES

Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Orders to Norway and the United States are subject to the following delivery terms: Delivery Duty Paid, including taxes and duty to you as a recipient of packages. We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered by the customer in order for the package to clear customs. Please contact your local authorities for more information.

 

6.4 TRACKING

In the delivery note for your order you will receive a tracking-link via our shipping partner. This link provides you with information on the status of your order in terms of delivery.

 

6.5 DAMAGED GOODS/MISSING ITEMS

If you as a customer upon receiving your goods acknowledge that the shipment is visibly damaged from transportation you have the responsibility to report this to the local forwarding agent (DHL). If you as a customer upon unboxing your order acknowledge that the goods are damaged or that items are missing, you are responsible to contact DomDom London’s customer service within 7 days from delivery with your order number and shipment number from your local forwarding agent. The economic responsibility is yours if products are damaged or missing during the return transport.

 

6.6 FAULTY GOODS/INFORMATION

If a situation occurs where the customer receives wrong and/or duplicate order(s) DomDom London reserves its right to get back all products in its original condition. The customer has to return it to DomDom London within 14 days of delivery with no exceptions. DomDom London will compensate the cost of shipping.

At the event of products being sold due to incorrect pricing caused by technical problems and/or mistakes by personnel of DomDom London we reserve the right to cancel the order, refund the money and inform the customer of the situation.

 

7. CANCELLATION AND RIGHT OF RETURN

 

7. 1 RETURN POLICY

 

We offer free returns to customers living in the UK. We ask that all items be returned to us within 30 days of your order being delivered, in perfect saleable condition with tags attached. Please make sure you obtain proof of postage for your return package. All items must be returned new, unused and in original DomDom packaging. If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.

Returns that do not meet our policy will not be accepted and will be sent back to the customer. Once received by our warehouse, returned items are processed within 10-14 working days. Please note delivery fees are non-refundable.

 

For any returns, please contact our Customer care team at concierge@domdom.uk with your order number and the items you would like to return, and we will provide you with the information required to return these to DomDom.

 

As a sustainable brand, we do not include any printed returns labels in any of our orders due to environmental impact. Once you contact our customer service team they will provide you with the documentation you need to return the package.

 

International returns are at your own expense. Please contact concierge@domdom.uk for more information.

 

7.2. CANCELLATION

If you acknowledge a production error the goods can be returned against a valid receipt and/or order confirmation. For faulty items DomDom London will make a full refund to you, including for return shipping, as soon as possible. Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If the same product is not available for re-order, you are entitled to a full refund including cost of shipping and return.

 

7.3. CHANGES TO PLACED ORDERS

Once your order has been placed and you have received an order confirmation email, we will begin handling your order. At this point you may not make any changes to your order. If there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to immediately contact DomDom London. DomDom London is not responsible for goods sent to an erroneous and/or incorrect address submitted by customers.

 

7.4. EXCHANGE POLICY

We do not offer a direct exchange policy. If you wish to exchange an item(s), we ask you to return the item(s) wished to be exchanged and place a new order with the correct item(s). If you have any questions or concerns please contact our customer service.

 

8. FORCE MAJEURE

In case of force majeure, all obligations contracted by domdomlondon.co.uk are procrastinated. In this case the contract between you and DomDom London can be partially or fully terminated by yourself or by DomDom London. With force majeure we refer to the event(s) of natural disasters, war, strikes, revolution, riot, import/export lockout and/or blockage, transportation interference, failure of electricity, telephone or internet service and/or disease whether this strikes us as an organization or one of our suppliers direct or indirect.

 

9. FRAUD

DomDom London holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services. DomDom London reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.