Delivery
We are committed to providing a seamless and efficient delivery experience for our customers. Here's what you need to know about our delivery process:
Next Day Delivery (UK)
Cost: £7.75
- Orders will be delivered Monday-Saturday excluding bank and public holidays
- Next day delivery (order by 5pm)
- Orders placed after 5pm will be delivered within 2 days
- Orders placed Friday, Saturday or by 7pm Sunday will be delivered on the following Monday
International Delivery
We support international deliveries across the UK and the EEA.
Returns
We understand that sometimes a product may not meet your expectations. Our return process is designed to make it easy for you to return items that don't quite work out.
What is DomDom's return policy for customers in the UK?
- We offer free returns for customers residing within the UK.
- Please ensure that all items are returned within 30 days of the order being delivered, in perfect saleable condition with tags attached.
- Obtain proof of postage for your return package.
- Items must be returned new, unused, and in the original DomDom packaging.
- For gift items, a gift card will be issued to the provided email address for the value paid.
- Returns not meeting our policy will not be accepted and will be sent back to the customer.
- Once received, returned items are processed within 10-14 working days.
- Note: Delivery fees are non-refundable.
How do I initiate a return with DomDom?
- For any returns, please contact our Customer Care team at concierge@domdom.uk.
- Provide your order number and details of the items you wish to return.
- Our team will furnish you with the necessary information to facilitate the return process.
Why doesn't DomDom include printed returns labels in orders?
- As a sustainable brand, we are committed to reducing environmental impact.
- Therefore, we do not include printed returns labels in our orders.
- Upon contacting our customer service team at concierge@domdom.uk, you will receive the required documentation for the return.
How are international returns handled at DomDom?
- International returns are at the customer's expense.
- For more information on international returns, please contact concierge@domdom.uk.
DomDom London Limited is a company registered in the UK with company number 14496217.
Our registered address is 45 Chase Court Gardens, Enfield, England, EN2 8DJ